Galactic Communications

• Full communications capabilities via the phone, Web, video, or e-mail.
• Always on high-speed Internet access.
• Comprehensive messaging capabilities: including a unified messaging application and browser based voice mail management.
• Support for wireless phones, cell phone connectivity options provides great mobility features.

Integrated Network Access

MERLIN MAGIX® Integrated Network Access (INA) combines the following functionality on a single circuit card: T1/PRI (Primary Rate Interface), a data router, DSU/CSU (data service unit/channel service unit), and a packet filtering firewall.

Using the INA capabilities of the MERLIN MAGIX Integrated System, businesses can:

• Route IP data traffic and voice channels using the same T1.
• Allocate bandwidth within the T1 circuit to support either voice or data, providing dedicated channels to and from the MERLIN MAGIX Integrated System for high-speed, always-on, Internet access.
• Support outbound IP applications such as Web browsing and e-mail for all employees.
• Maintain a Web site or e-mail server.
• Enhance the security system with the built-in, packet-filtering firewall protection.
• Help reduce network service, equipment, installation, administration, and maintenance costs.

MERLIN MAGIX Customer Care Solutions

The MERLIN MAGIX Integrated System offers call center support for even the smallest business. Avaya and Avaya Independent Software Vendor (ISV) partners provide answers to service or billing problems and the flexibility to conduct transactions by telephone, Internet, e-mail, or fax. Features include:

• Up to 30 total agents and 32 calling groups in the system, agent back up, escape from queue option for customers, and supervisor service-observing.
• Group and/or supervisor monitoring and analysis of call center performance.
• Agent desktop for real-time call monitoring on agent PCs.
• Computer telephony integration (CTI) applications for outbound dialing, inbound "screen pop" using popular personal information managers (PIMs), call detail recording and calling group monitoring applications

Integrated multimedia messaging support (send your voice mail to your email inbox).

These solutions are designed to help businesses serve customers with greater speed and quality while cutting down on costs by requiring fewer employees to provide the services.

The MERLIN MAGIX Integrated System simplifies administration and maintenance, which can reduce operating costs. Programming is via a user-friendly, graphical user interface (GUI)-based software application: the Microsoft Windows-based System Programming and Maintenance (WinSPM) software. This application provides on-screen icons and menu choices to guide system administrators through the administration process. WinSPM software also provides convenient access to current system information, giving businesses a comprehensive picture of their system and station programming, instead of isolated and less effective features or function screens. With WinSPM, administrators can manage multiple MAGIX systems from an Internet connection anywhere in the world.

Benefits